Gina Gibson, CEO of Think Forward, is a visionary leader with over 25 years of operational expertise in the technology and customer experience sectors. Her core focus is providing holistic solutions that address the complex challenges faced by modern businesses. Gina’s approach integrates cutting-edge technology, strategic consulting, and innovative methodologies to deliver comprehensive, tailored solutions that drive digital transformation and sustainable growth for her clients.

Throughout her career, Gina has honed her expertise in understanding organizational needs, identifying solutions, and matching them with the right technology. Her deep knowledge spans a wide range of solutions, including CCaaS, UCaaS, CRM, WFM, Analytics, Security, and Hardware.  Her track record includes helping organizations of various sizes find optimal technology solutions that align precisely with their unique business needs.

 As an experienced Program Manager with a track record of winning awards, Gina has consistently delivered high-quality solutions that enhance productivity, reduce costs, and optimize resource utilization. Her diverse background in the Contact Center industry, including roles such as Agent, WFM Manager, Contact Center Manager, Operations Manager, Customer Relations, Business Development, Project and Program Manager, and VP of a Global Project Management Office, equips her with a unique skill set to support clients’ overall goals.

 Gina specializes in identifying and leading highly-skilled teams to deliver successful enterprise communications and technology solutions in both private and public sectors. She has assisted organizations of varying sizes, from 50 to 45,000 agents, in making significant and impactful technology shifts and establishing strong operational foundations. As a Business Simulation Facilitator and Coach, Gina guides companies through the adoption of Agile, Scrum, DevOps, and ITIL methodologies, leveraging innovative simulation techniques to increase throughput, enhance cross-divisional collaboration, and improve employee experiences.

 With a core focus on prioritizing people, fostering strong team dynamics, and delivering outstanding customer service, Gina thrives in challenging environments. She consistently demonstrates professionalism and adeptness in initiating, managing, and executing complex project portfolios while nurturing robust business relationships. Recognized both internally and externally, Gina is highly collaborative and acknowledged as the driving force behind establishing partnerships that drive success with business partners.

 In addition to her professional accomplishments, Gina is an author, philanthropist, and active community member. She currently serves as the Chairwoman on the Board of Directors for Dress for Success Phoenix, demonstrating her commitment to empowering women and giving back to her community.