About Us
Your trusted partner for a refreshingly transparent and customer centric approach.
Gina Gibson - CEO
Gina Gibson is a visionary leader and accomplished professional with over 25 years of operational expertise in the technology and customer experience sectors. As the CEO of Think Forward, she focuses on providing holistic solutions to address complex challenges faced by modern businesses.
Gina’s extensive career spans the entire spectrum of contact center operations, from frontline agent to VP of a Global Project Management Office. Her expertise covers a wide range of solutions including CCaaS, UCaaS, CRM, WFM, Analytics, Security, and Hardware. Known for her leadership in delivering enterprise communications and technology solutions, Gina has successfully guided organizations of all sizes—from 50 to 45,000 agents—through significant technological transformations and operational
improvements in both private and public sectors..
As a published author, Gina co-wrote “Revolutionizing Customer Experience: Top Strategies from CX Experts” which was released in 2024. This book explores strategies for leveraging AI, business simulations, and cross functional collaboration to enhance CX.
Gina’s approach integrates cutting-edge technology, strategic consulting, and innovative methodologies to deliver comprehensive, tailored solutions that drive digital transformation and sustainable growth for her clients. Her core focus is on prioritizing people, fostering strong team dynamics, and delivering outstanding customer service. As a Business Simulation Facilitator, Gina helps teams improve efficiency and employee experiences through forward-thinking methodologies, including Agile and DevOps. She holds a Project Management Professional (PMP) certification and credentials in Scrum and SAFe Agile.
In addition to her professional accomplishments, Gina is a philanthropist and active community member. She currently serves as the Chairwoman on the Board of Directors for Dress for Success Phoenix, demonstrating her commitment to empowering women and giving back to her community. Gina has also contributed to poverty-alleviation initiatives like Bridges Out of Poverty and Getting Ahead, advocating for systemic change through education and stakeholder collaboration.
Gina’s holistic leadership—blending innovation, philanthropy, and operational
excellence—has cemented her reputation as a trusted advisor in both private and public sectors
GINA GIBSON
CEO
Gina Gibson is a visionary leader and accomplished professional with over 25 years of
operational expertise in the technology and customer experience sectors. As the CEO
of Think Forward, she focuses on providing holistic solutions to address complex
challenges faced by modern businesses.
Gina’s extensive career spans the entire spectrum of contact center operations, from
frontline agent to VP of a Global Project Management Office. Her expertise covers a
wide range of solutions including CCaaS, UCaaS, CRM, WFM, Analytics, Security, and
Hardware. Known for her leadership in delivering enterprise communications and
technology solutions, Gina has successfully guided organizations of all sizes—from 50
to 45,000 agents—through significant technological transformations and operational
improvements in both private and public sectors..
As a published author, Gina co-wrote “;Revolutionizing Customer Experience: Top
Strategies from CX Experts.” which was released in 2024. This book explores strategies
for leveraging AI, business simulations, and cross-functional collaboration to enhance
CX.
Gina's approach integrates cutting-edge technology, strategic consulting, and innovative
methodologies to deliver comprehensive, tailored solutions that drive digital
transformation and sustainable growth for her clients. Her core focus is on prioritizing
people, fostering strong team dynamics, and delivering outstanding customer service.
As a Business Simulation Facilitator, Gina helps teams improve efficiency and
employee experiences through forward-thinking methodologies, including Agile and
DevOps. She holds a Project Management Professional (PMP) certification and
credentials in Scrum and SAFe Agile.
In addition to her professional accomplishments, Gina is a philanthropist and active
community member. She currently serves as the Chairwoman on the Board of Directors
for Dress for Success Phoenix, demonstrating her commitment to empowering women
and giving back to her community. Gina has also contributed to poverty-alleviation
initiatives like Bridges Out of Poverty and Getting Ahead, advocating for systemic
change through education and stakeholder collaboration.
Gina's holistic leadership—blending innovation, philanthropy, and operational
excellence—has cemented her reputation as a trusted advisor in both private and public
sectors
Proud Supporter of
Dress For Success Phoenix
WHY CHOOSE THINK FORWARD?
Clear, upfront information
We provide comprehensive details about solutions and pricing, ensuring you have all the facts to make informed decisions.
Pressure-free consultations
We prioritize your unique needs, ensuring an unbiased match for your ideal technology solution.
Expert knowledge and direct answers
Our team of experienced consultants offers in-depth product knowledge and clear, direct responses to your questions.
Consistent, unbiased guidance
We offer steady, reliable advice to help you find the best solution and value for your specific needs.
Forward-Thinking Approach
We help you stay ahead of technological trends and competition.
With Think Forward, you gain a trusted partner committed to adding real value through expertise, transparency, and a genuine focus on your business objectives.