Experienced Program Manager with a track record of winning awards, boasting over 20 years of operational expertise. Combining hands-on technical knowledge and project management skills, Gina has consistently delivered high-quality solutions that enhance productivity, reduce costs, and optimize resource utilization. Throughout her career, Gina has held various roles in the Contact Center industry, including Agent, WFM Manager, Contact Center Manager, Operations Manager, Customer Relations, Business Development, Project and Program Manager, and VP of a Global Project Management Office. This diverse background equips her with a unique skill set to support your overall goals.
Gina specializes in identifying and leading highly-skilled teams to deliver successful enterprise communications and technology solutions in both private and public sectors. Over the years, she has assisted organizations of varying sizes, ranging from 50 to 45,000 agents, in making significant and impactful technology shifts, establishing strong operational foundations.
As a Business Simulation Facilitator and Coach, Gina guides companies at every stage of their adoption with Agile, Scrum, DevOps, and ITIL methodologies. Leveraging business simulations, her clients have witnessed increased throughput, enhanced collaboration between divisions, and improved employee experiences, resulting in higher return on investment (ROI).
Gina's core focus lies in prioritizing people, fostering strong team dynamics, and delivering outstanding customer service. She thrives in challenging environments, consistently demonstrating professionalism and adeptness in initiating, managing, and executing a portfolio of projects while nurturing robust business relationships.
Recognized both internally and externally, Gina is highly collaborative and acknowledged as the driving force behind establishing relationships that drive success with business partners.
Lydia Palinkas is a highly skilled Project Manager with extensive experience in enterprise-level project management and a proven track record of successfully delivering projects on time, within budget, and according to scope.
Throughout her career, she has had the privilege of working closely with clients to understand their unique needs and expectations. By establishing strong relationships and open lines of communication, ensuring that project deliverables not only meet but exceed their expectations. She is passionate about delivering exceptional results and take pride in her ability to align project goals with client objectives.
One of her core strengths lies in her ability to coordinate seamlessly with various agency departments to ensure the smooth execution of each project. By fostering collaboration and clear communication channels, she facilitates efficient workflows and ensures that all aspects of a project work in harmony. Lydia thrives in fast-paced environments, managing multiple projects simultaneously, while maintaining a keen eye for detail and prioritizing tasks effectively.
As a tenured leader, Lydia has successfully directed the work of diverse teams, harnessing their unique talents and fostering a culture of creativity and innovation. She strongly believes in the power of collaboration and encouraging team members to contribute their ideas and insights. By leveraging their expertise, we create strategic and design recommendations that drive project success and propel our clients towards their goals.
In addition to her project management skills, Lydia brings a strong sense of dedication, adaptability, and a solutions-oriented mindset to every endeavor. She embraces challenges head-on, proactively identifying potential roadblocks and implementing effective contingency plans. Her ability to think critically and make informed decisions enables her to navigate complex projects and deliver optimal results.
Lydia is excited to leverage her skills and experience as the Chief Operating Officer of Think Forward. Together with our talented team, we will achieve new heights of success, delivering exceptional projects that make a lasting impact. We look forward to collaborating with you!
Joselyn is one of our project management professionals who brings energy, dedication, and a keen eye for detail to her role. Joselyn has extensive experience in creating positive direction and driving projects towards their ultimate goals.
Over the years, Joselyn has developed a comprehensive range of skills that make her an effective project manager, including the ability to plan, organize and manage projects from inception to completion. She is a highly motivated and results-driven individual.
Joselyn comes from a broad background in project management from RPA (Robotic Processing Automation and AI learning to CCaaS (Contact Center as a Service).
With her experience working with diverse stakeholders, leading various teams, and managing multiple projects. Joselyn understands the importance of balancing quality and budget during the course of a project and holding excellent problem-solving and decision-making skills.
While Joselyn stands firm on the five pillars of project management. She is also driven by purpose, quality, and integrity, which helps us deliver phenomenal outcomes to projects.